"Can you help me, you're good at computers"

"Smallbear wants a modern Syclone, local Maple Leafs spammer" (smallbear94) 09/08/2017 at 11:06 • Filed to: shitpost

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What they see

Well you dodiddly was incorrectly munted to the dingus end convertor, causing spatial matrix hemorrhaging. I’ve gone ahead and refingalated the grom convertor to fuck your wife when you’re away, should take care of the problem.

What’s really going on

Fixed? Nope. Fixed? Nope. Fixed? Nope. Fixed? Nope. Fixed? Nope

If by chance I manage to fix the problem, I am literally a modern incarnation of the proverbial monkeys producing Shakespeare.

lone_liberal > Smallbear wants a modern Syclone, local Maple Leafs spammer 09/08/2017 at 11:16

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As an IT person I google a lot more than the users think I do. They think I have an encyclopedic knowledge of this shit. I do not discourage that thought. 

X37.9XXS > lone_liberal 09/08/2017 at 11:21

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I actually should have sent royalties to Google and YouTube

For Sweden > Smallbear wants a modern Syclone, local Maple Leafs spammer 09/08/2017 at 11:24

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People in my office: Can you help me with my computer? the printer isn’t working.

Me: I’m an aerospace engineer. You know we have an IT department, right?

Smallbear wants a modern Syclone, local Maple Leafs spammer > lone_liberal 09/08/2017 at 11:24

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That’s literally all I do. (I am far from an IT pro)

Also the assumption that anything you do can be undone will learn you a lot of shit in a hurry. Not to mention the concept of “It’s fucked already, might as well have a go at it”.

Smallbear wants a modern Syclone, local Maple Leafs spammer > For Sweden 09/08/2017 at 11:26

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The price you pay for knowing that google is a thing.

TBH, I don’t mind... I enjoy it... but if they had any clue what was actually going on they’d think twice before letting me dick around with their stuff. Or three times.

For Sweden > Smallbear wants a modern Syclone, local Maple Leafs spammer 09/08/2017 at 11:29

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Our IT department is at another site, so I become the IT department. It doesn’t matter that I know quite little about computers, and I end up calling our IT people anyway.

Smallbear wants a modern Syclone, local Maple Leafs spammer > For Sweden 09/08/2017 at 11:37

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Yeah, that sort of situation is just stupid. It doesn’t even have to be related to IT.

I once regularly got asked (it seemed I was the resident “general gopher” at the time) stuff like “could you go to the place that I’m closer to than you and literally walked directly away from to talk to you and find something for me”. Bud, in the time you spent walking the wrong way and yapping at me you could have had the job done. I mean, you’re paying my wages so ok, but it seems a stupid use of resources to me.

McMike > Smallbear wants a modern Syclone, local Maple Leafs spammer 09/08/2017 at 11:56

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I’m sometimes amazed at how little terminology and tech double-talk it takes to convince people that their problem is nothing I am trained to deal with since I only use/support enterprise solutions.

That’s why I always ask first what the problem is when they say “There’s something wrong with my computer”

“Oh, yeah... Apple’s Mail.app? Yeah, sorry. We only use Exchange/Outlook”

user314 > Smallbear wants a modern Syclone, local Maple Leafs spammer 09/08/2017 at 12:13

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How the people at work describe me fixing some issue:

What I’m actually doing:

Smallbear wants a modern Syclone, local Maple Leafs spammer > user314 09/08/2017 at 12:21

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Yes. That.

Eric @ opposite-lock.com > For Sweden 09/08/2017 at 12:43

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I’m too close to IT to get away with that. Because I work with computers all the time, people think I can always fix their problems. The only reason I can is because I was given domain administrator privileges when I started because there was no IT department.

Eric @ opposite-lock.com > lone_liberal 09/08/2017 at 12:45

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And the truth is that being able to google the problem properly is 9/10 of the job. The other 10% is being consolatory and willing to dig in on it. 

lone_liberal > Eric @ opposite-lock.com 09/08/2017 at 13:04

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Spot on.

functionoverfashion > Smallbear wants a modern Syclone, local Maple Leafs spammer 09/11/2017 at 09:43

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Late to the party here haha but it’s worth mentioning. My first real job out of college was at a small business that had no IT support whatsoever. I was the only one with some level of knowledge (*ability to Google) so I built the network myself and learned how to maintain and fix everything because someone had to. I think the most valuable thing I learned is how to sort through the various google results to find the answer that applies to the particular situation I’m dealing with; starting with how you phrase your search.

I learned enough faking it for so many years that now I’m in an actual IT job, despite my only formal IT education being ONE C++ class in 2002. The only problem is, I hate sitting at a computer all day, but for now, the flexibility of IT means it works well for my family, so I’ll hang in and learn as much as I can.